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FAQ

What is Irax Mart?

Irax Mart is an online general store that offers a wide range of trending products, including home & kitchen essentials, fashion, electronics, and more. We source high-quality products from trusted suppliers to ensure the best shopping experience for our customers.

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) as well as online payment options for your convenience.

How long does shipping take?

We process orders within 24-48 hours, and delivery takes 4-7 business days depending on your location.

Is shipping free?

Yes! We offer free shipping on all orders across India.

How can I track my order?

Once your order is shipped, you will receive a tracking link via email or WhatsApp. You can use this link to track your order in real time

What is your return and refund policy?

We offer a 7-day return policy for most products. If you're not satisfied with your purchase, you can return the product in its original condition. Refunds will be processed after quality inspection.

What should I do if I receive a damaged or wrong product?

If you receive a damaged or incorrect product, please contact our support team within 48 hours of delivery with pictures of the item. We will process a replacement or refund as per our policy.

How can I contact customer support?

You can reach us via:
📧 Email: iraxmart@gmail.com
📞 Phone: [Insert Phone Number]
💬 WhatsApp Support: Available for quick assistance

Can I cancel my order?

Orders can only be canceled before they are shipped. Once dispatched, cancellations are not possible.

Do you have a physical store?

No, we operate as an online-only store to provide the best prices and convenient shopping experience.

Do you provide bulk orders or wholesale pricing?

Yes, for bulk or wholesale inquiries, please contact us via email or WhatsApp.

If you have any other questions, feel free to contact us! Happy Shopping! 🛍️